Privacy, Cookies & AI Terms
Last updated: 19 July 2026
1. Who we are
This website is operated by Q Afsar trading as Zed Hive.
For privacy or data-related enquiries, contact:
Email: info@zedhive.com
Address: Postal correspondence details are available on request.
2. Information we collect
We may collect:
- Your name, email address, telephone number and business details.
- Information you submit through forms, emails, bookings or enquiries.
- Conversations, voice recordings and transcripts from our AI assistant.
- Technical information such as your IP address, browser, device and website activity.
- Cookie, analytics and advertising information where you have given permission.
Please do not provide sensitive medical, financial, identification, password or payment information through the AI assistant.
3. How we use your information
We use personal information to:
- Respond to enquiries and provide quotations.
- Deliver and manage our services.
- Operate, secure and improve our website and AI assistant.
- Understand website performance.
- Prevent misuse, fraud or security problems.
- Send marketing communications where you have agreed to receive them.
- Meet legal, accounting and regulatory obligations.
We process information where you have given consent, where it is necessary to respond before entering a contract, where it is required to deliver a contract, where the law requires it, or where we have a legitimate business interest that does not unfairly override your rights.
4. AI assistant
Our website may use an AI assistant powered by ElevenLabs. The assistant is artificial intelligence and is not a human.
When you use it, your conversation may be recorded, transcribed, stored, reviewed and shared with ElevenLabs, its affiliates, subcontractors and third-party AI model providers. This processing may be used to provide, secure, support and improve the service and to comply with legal obligations.
AI responses may occasionally be incomplete, inaccurate or unsuitable. You should not rely on the assistant as legal, medical, financial or other regulated professional advice.
By starting the AI assistant, you agree to use it lawfully and permit Zed Hive, ElevenLabs and their relevant service providers to process your communications for these purposes. ElevenLabs may enforce the relevant AI-use terms as a third-party beneficiary.
5. Cookies and third-party services
We use essential cookies and similar technologies to operate and secure the website.
With your permission, we may also use non-essential services such as:
- Website analytics.
- YouTube and embedded media.
- ElevenLabs and AI services.
- Advertising or social-media tools.
- Preference and performance cookies.
Non-essential technologies should only be activated after you make a choice through our cookie banner. You can accept, reject or manage them and may change your preferences later through the cookie settings link.
Third-party services may set their own cookies and process information under their own privacy terms.
6. Sharing and international processing
We may share information with trusted providers that help us operate the business, including website hosting, email, analytics, advertising, YouTube, ElevenLabs and AI service providers.
Some providers may process information outside the United Kingdom. Where required, appropriate contractual or legal safeguards will be used.
We do not sell your personal information.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our relationship with you, resolve disputes and meet legal, tax, accounting or security obligations.
Information that is no longer required will be deleted, anonymised or securely archived.
8. Your rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information.
- Correct inaccurate information.
- Request deletion or restriction.
- Object to certain uses of your information.
- Withdraw consent.
- Request transfer of eligible information.
- Complain to the Information Commissioner’s Office.
To exercise your rights, contact us using the details above.
9. Website and AI use
You must not use this website or AI assistant unlawfully, abusively, to impersonate another person, to introduce harmful code, to collect information without permission or to interfere with the service.
Website content, branding, images, videos, designs and written material belong to Zed Hive or their respective owners and must not be copied or reused without permission.
We aim to keep the website and AI assistant available and accurate, but we do not guarantee uninterrupted access, error-free responses or particular business results.
Links, embedded media and third-party services are provided for convenience. We are not responsible for their independent content, availability or privacy practices.
10. Changes to this page
We may update this page when our services, technology or legal obligations change. The latest version will always be published on this website.